Senior Product Designer,
Open Text
September 2008 -
Present
In addition to performing many different
user-centered design tasks, my responsibilities have
included guiding, convincing and shepherding people
and projects at all levels to make choices that
align with the users’ best interests.
Responsibilities: |
- Design Lead - Open Text's ECM Suite is a new initiative at Open Text to offer our technology in bundles by business need. I'm currently leading the design efforts involved with standardizing the visual and experience identity as well as improving the installation and configuration experience
- Usability Testing - Responsible for
coordinating the compilation of the usability
tests taken to Content World 2009, Open Text's
user conference
- Design Vision - Provided direction for the
following products could integrate with
Enterprise Connect: Real Time, Business Process
Management, Transmittals, Content Server, Spicer
Viewer
- Customer Research - Participated in a
week-long Joint Application Design session at a
large entertainment corporation for Email
Management which resulted in User Stories and
wireframes that were used to develop the
product; conducted on-site research at a biotech
company that resulted in three personas and
solution trees; conducted many virtual focus
groups as part of my mobile research
- Interaction Design - Since September 2008
I've written hundreds of User
Stories, with supporting acceptance
criteria and interaction designs
- Agile Champion - I provided agile training
to the members of the Product Management team
and the Product Design team
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Working in the
Innovation Lab, Content World 2009 In front of the
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Product Designer, Open Text
October 2006 -
September 2008
After Open Text acquired Hummingbird, our team focused on building our
reputation within the new organization. I gained a great deal of exposure during
this time by contributing small designs to many projects.
In 2008, our
team went through a growth stage: doubling in size in over six months. I
contributed to the hiring activities as well as performing the following duties:
- Working closely with
Product Management and Microsoft to research the
requirements for a joint SharePoint solution:
Easy Recruit
- Provided high-level
visions to Product Management as well as
day-to-day design support for the development
and QA teams of Enterprise Connect, Open Text’s
leading desktop interface
- Provided complete
system design and “pixel perfect” mockups for
Enterprise Views, Open Text’s virtual hierarchy
engine
- Served as the Product
Design expert on the Iterative Development
Process (IDP), Open Text’s agile methodology,
and coordinated the creation of a set of best
practices and templates
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In front of the Usability
Lab, Summit 2007
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Product Designer,
Open Text
May 2004 - October 2006
I joined Hummingbird’s Product Design team the week
after I finished my fourth year exams. My initial projects were small, but after
a few months my responsibilities expanded to include the design of two
Hummingbird applications.
Within the year I had led the designs of two products,
performed usability reviews, created guidelines and contributed to the list of
usability tests conducted at Hummingbird’s user event, Summit. |
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Explaining paper prototyping,
Summit 2006
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User Experience Design
Deliverables
- Activities:
onsite customer visits, virtual and in-person
interviews, innovation games, in-person and
self-administered usability tests, contextual
inquiry, focus groups, surveys
- Artifacts:
Design visions (in presentation and video
format), personas, scenarios, concept maps,
interaction flow diagrams, business process
maps, user stories, acceptance criteria, user
experience specifications, storyboards, comics,
usability reviews, wireframes and mockups, user
experience guidelines and prototypes
Design Tools
- Daily:
Photoshop, Illustrator, Microsoft Office
applications including Microsoft Visio
- Frequently: Axure, Microsoft Expression Web, VM
Ware (Lab Manager, Workstation, Player)
- Previously used: HTML, JSP, Java, Visual Basic,
C++, JASC PaintShop, Microsoft Access, FrontPage
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